Booking Terms & Conditions For Crow Park Hotel, Keswick

When confirming a reservation with a deposit you are entering into a legal agreement with us. Please read our terms and conditions below.

Bookings
Bookings are taken on a bed & breakfast or dinner, bed & breakfast basis and include VAT. All extras such as drinks, laundry, packed lunches & accommodation of dogs are additional. We accept the following forms of payment: cash, cheques with bankers card, debit & credit cards (not Amex).

Dogs
We have one dog-friendly room. Dogs must must not be left unattended in the bedroom and are permitted by prior arrangement only.

Arrival & departure
Accommodation will be available from 1.30pm on the day of arrival. If you expect to arrive later than 8.30pm please advise our reception. Reception closes at 11pm; all guests should arrive before then. We request that you vacate your room by 10.30am on the day of departure.

Deposits
We require £25.00 per person to confirm a booking. Group bookings may be required to pay a larger deposit.
Cancellation Policy

When a confirmed reservation has been made, both guest & hotel have entered into a legally binding contract. Cancellations within 28 days prior to arrival will lose the deposit. Cancellations within 7 days prior to the arrival date, no-shows or the reduction in the guests' stay will be charged in full.

To avoid any disappointment in case of cancellation or a holiday being cut short through illness it is advisable that a Holiday Cancellation Insurance Policy is taken out. This is a recommendation of the Cumbria Tourist Board.

Non availability
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Payment
All hotel accounts must be settled on the day of departure unless other arrangements have been made with the hotel management.

Data
Any data gathered during the course of this booking may be held on computer