When confirming a reservation with a deposit you are entering into
a legal agreement with us. Please read our terms and conditions
below.
Bookings
Bookings are taken on a room only,
bed & breakfast or dinner, bed & breakfast basis and include
VAT. Prices are per room per night based on two people sharing a
twin/double room. All extras such as drinks, laundry, packed lunches
etc are additional.
Tariff
The one night rate is the
"commission payable rate". For best rates please book via
the hotel website or contact the hotel reception. If you are making a
booking in conjunction with any discount card please make this known
to us at the time of booking otherwise we cannot guarantee
discounts.
Deposits
We require a deposit equal to the first nights
accommodation to confirm a booking. Please note deposits paid are
non-refundable. Group bookings may be required to pay a larger
deposit.
Arrival & departure
Accommodation will
be available from 1.30pm on the day of arrival. Reception closes at
11pm; all guests should arrive before then. If you are arriving at
the hotel later than 8:30pm, please advise at the time of booking. We
request that you vacate your room by 10.30am on the day of departure.
Late check out charged at £15.00 per hour.
Payment
All
hotel accounts must be settled on the day of departure unless other
arrangements have been made with the hotel management. We accept the
following forms of payment: cash, cheques with bankers card, debit &
credit cards (not Amex).
Cancellation Policy
When a
confirmed reservation has been made, both guest & hotel have
entered into a legally binding contract. Cancellations within 28 days
prior to the arrival date, no-shows or the reduction in the guests'
stay will be charged in full. To avoid any disappointment in case of
cancellation or a holiday being cut short through illness it is
advisable that a Holiday Cancellation Insurance Policy is taken out.
This is a recommendation of the Cumbria Tourist Board. Please see
www.guestfirst.co.uk for
more info.
Third Party Bookings
Any deposits paid
for bookings via agents are always non-refundable. Any cancellations
must be confirmed through the agent, until then bookings still stand
and further charges may be incurred.
Non availability
We
would only cancel your booking if your accommodation was unavailable
for reasons beyond our control. We would attempt to offer you
alternative accommodation, however if this was not possible, or
unacceptable to you, then we would refund all monies paid by you. Our
liability would not extend beyond this refund.
Pets
Pets are not allowed.
Data
Any
data gathered during the course of this booking may be held on
computer.